Refund Policy

Updated September 24, 2026.

A+ Revenue Cycle Training LLC reserves the right to issue or deny a refund request pursuant to the following Refund Policy and any other applicable business policies. Exception requests will be reviewed on a case-by-case basis and will be at the final discretion of A+ Revenue Cycle Training LLC.

Program Cancellation: In the event that a program must be cancelled due to unforeseen circumstances, A+ Revenue Cycle Training LLC will offer each student the choice of either (1) a full refund (less any prepaid physical and/or electronic materials, AAPC membership, and/or exam voucher(s), which will remain in the student’s possession) OR (2) allow a one-time, no cost transfer to the same program scheduled for a future date. New physical and/or electronic materials, AAPC membership, and/or exam voucher(s) will not be provided with a registration transfer.

Live Services Policy: Failure to adhere to the Live Services Policy may result in removal from the program. A+ Revenue Cycle Training LLC reserves the right to deny a refund to any student that fails to adhere to the Live Services Policy.

Conduct Policy: Failure to adhere to the Conduct Policy may result in removal from the program. A+ Revenue Cycle Training LLC reserves the right to deny a refund to any student that fails to adhere to the Conduct Policy.

Prepaid Physical/Electronic Materials, AAPC Memberships, Credential Exam Vouchers: See Physical and Electronic Materials, AAPC Memberships, and Exam Vouchers

Non-Completion/Failure to Attend: Non-completion of a program or failure to attend a program are not eligible circumstances for a refund UNLESS the student has completed at least 8 program hours OR half the course (whichever is less), is dissatisfied with the course, and requests a refund and provides in writing to A+ Revenue Cycle Training LLC a reasonable basis for the dissatisfaction not later than the 14th day after the date the program has concluded.

Withdrawal: Should a student wish to withdraw from the program, they must notify A+ Revenue Cycle Training LLC in writing. If the reason for withdrawal is dissatisfaction with the program, the student must have completed at least 8 program hours OR half the course (whichever is less) and requests a refund and provides in writing to A+ Revenue Cycle Training LLC a reasonable basis for the dissatisfaction not later than the 14th day after the date the program has concluded. For any other withdrawal reason, a refund will be provided in accordance with the Refund Policy and any other applicable business policies.

Reschedule Policy: At least 24 hours prior to the scheduled session, the student must provide a written request to reschedule to A+ Revenue Cycle Training LLC. No refund will be provided for late reschedule requests.

Cancellation Policy: At least 24 hours prior to the scheduled session, the student must use the Zoom/Eventbrite cancellation link provided OR provide a written request to cancel to A+ Revenue Cycle Training LLC. No refund will be provided for a late cancellation or “no show” (defined as 15 minutes late). Frequent cancellations and/or “no shows” will result in removal from tutoring.

Instructor Cancellation: In the event the instructor must cancel due to unforeseen circumstances or technical difficulties do not allow a session to continue as scheduled, the student will be offered their choice of either (1) a full refund OR (2) a no-cost reschedule to another available time slot.

All orders are final once processed and shipped (if applicable).

Physical Materials: No refund will be provided once an order for physical materials, including but not limited to study guides, code manuals, textbooks, or learning aids has been processed by A+ Revenue Cycle Training LLC.

Electronic Materials: No refund will be provided once an order for electronic materials, including but not limited to Practicode 2.0 subscriptions, eBooks, practice exams, and pre-recorded videos has been processed by A+ Revenue Cycle Training LLC.

AAPC Membership & Exam Vouchers: AAPC memberships and exam vouchers are non-refundable once an order has been processed by A+ Revenue Cycle Training LLC.

Failure to use exam vouchers before the expiration date (1 year from order process date) OR failure to achieve a passing grade on a credential exam, as determined by AAPC, will not be considered eligible for a refund.

Student exclusion from the AAPC membership program and/or from obtaining a credential, for any reason determined solely by AAPC, will not be considered eligible for a refund.

My MedCode Study Guide: If, after 90 calendar days following purchase, A+ Revenue Cycle Training LLC has not received the student’s readiness assessment results OR CPC® exam scores, the order will be cancelled and a full refund will be provided.

Should the student fail to score a passing grade on the AAPC CPC® exam or AHIMA CCA exam after purchasing and utilizing My MedCode: Study Guide, the student may request a full refund from A+ Revenue Cycle Training LLC in writing within 365 days of purchase.

You must submit your request for a refund or request for an exception to the refund policy in writing to A+ Revenue Cycle Training LLC via email at admin@aplusrevcycle.com. Please include your first and last name, email address, the program name, and a brief description of your request.

A+ Revenue Cycle Training expects all billing concerns to be addressed directly with our office before a chargeback (also known as a payment dispute, unauthorized transaction claim, etc.) is initiated through the cardholder’s bank, credit card issuer, and/or payment processor.

If a cardholder initiates a chargeback for services that have been scheduled, attended, delivered, or otherwise made available but not attended, the following may occur:

• Immediate removal of the student from all active programs, tutoring schedules, memberships, and/or subscription services.
• Cancellation and refusal of all future appointments and scheduled tutoring sessions.
• Revocation of access to course materials, resources, recordings, student portals, and other educational benefits.
• Requirement that all outstanding balances be resolved before services may be reinstated.

A+ Revenue Cycle Training reserves the right to submit attendance records, scheduling records, invoices, electronic communications, service notes, agreements, and other relevant documentation to contest any chargeback or payment dispute.